Frequently asked questions
How does the process work?
You contact us and tell us what happened → we examine your drive (diagnostic) → we give you a clear quote → we recover your files → we hand over your files and your original device.
How much does recovery cost?
It depends on the device and the cause of the problem. We give you a clear quote after the diagnostic, before starting any work.
How long does it take?
It varies with the complexity of the case. We give you an estimate along with the quote.
Is my information confidential?
Yes. See our privacy notice for details.
What if my drive makes strange noises or won't power on?
This usually indicates physical damage, which we don't repair. We'll recommend a specialized physical-recovery lab with clean-room capabilities.
Do I get my original device back?
Yes, we always return your device along with the recovered files.
What happens if nothing can be recovered?
We'll tell you honestly during the diagnostic, before you authorize the work. We'll explain the billing terms along with the quote.
Do you also do computer support or hardware repair?
No. We only do logical data recovery. For that, we recommend Ingeniería Actual, a local business in Boca del Río.
- Website
- ingenieriactual.com
- Phone
- (229) 227601 · 229 922 7601 · 229 386 2820 · 229 386 2821
- 229 114 9390
- contacto@ingenieriactual.com
- Address
- Tampico #312, Fracc. Jardines de Mocambo, Boca del Río, Veracruz
They're an independent business. We recommend them because we trust their work, but we're not responsible for their services.